Terms and condition
The legal bits...
We’re AYO, a company registered in Egypt. When you shop with us (or access our services, apps and websites (our “websites”)), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. Of course, if you need anything else, get in touch with Customer Care– we always love to hear from you! We keep these terms updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.
To shop with us, you need to:
Be at least 16 years old.
Have a credit or debit card that we accept (see bottom of page for details of current payment providers).
Be authorized to use that credit or debit card (e.g. it is in your name or you have permission to use it).
If paying in credit / debit card, card has to be one that we accept.
users should not be obliged to have a credit / debit card to shop with us as we accept payment upon delivery.
Placing an order
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorization check to make sure there’s enough money on the card.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.
All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.
Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with Customer Care and they’ll be happy to speak to you about it
Before you finalize your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.
We work our AYO socks off to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.
Get in touch with Customer Care if you have any issues or questions.
Things you shouldn’t do…
We know it’s obvious, but you must not misuse or tamper with our websites, apps or other services (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal AYO customers the best service, so we take them really seriously. AYO will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.
We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our website, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers.
Oh, and you’re not allowed to use automated systems or software to extract data from our website ('screen scraping').
Troublemakers take note: you agree to indemnify, defend and hold harmless AYO, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this website or your breach of the Terms and Conditions.
Intellectual property, software and content
AYO owns or has permission to use the intellectual property rights in its website and its content. These rights are protected around the world. All such rights are reserved.
You’re allowed to store, print and display our website content only for your own personal use. You are not allowed to use any part of the website for commercial purposes unless you have our express permission.
You’re also not allowed to use the AYO logo or any AYO brand or trade mark (or any marks which are colorable similar) without our express permission.
Complaints or need to speak to us?
Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our customer care team, who will work with you to resolve any issues you’re having with our services.
We have the right to amend, remove or vary our services and/or any part of the website (including our Ts&Cs) at any time.
These terms and our dealings with you are subject to egyptian law and the exclusive jurisdiction of the Egyptian courts.
that exchanges have to be requested within 48 hours of receiving the order, and returns have to be requested within 2 weeks of receiving the order